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Revolutionizing Customer Service: A Case Study in Outsourcing

Revolutionizing Customer Service: A Case Study in Outsourcing

A renowned Asian telecom service provider, confronted escalating challenges in managing their customer service operations. Amid rapid market expansion, their in-house customer support struggled to handle the mounting inquiries effectively. To overhaul their customer service landscape, the company opted for outsourcing with a strategic partner specializing in customer support.

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